Refund & Exchange Policy — Aatika.pk
Thank you for shopping at Aatika.pk. Your satisfaction is our priority. Please read our Refund & Exchange Policy carefully to ensure a smooth and hassle-free experience.
Cases
At Aatiqa.pk, your satisfaction is our priority. We offer Returns and Exchanges for Damaged, Incorrect, Missing Orders, or Variant / Shade / Type discrepancies under the following terms and conditions.
Case 1: Damaged, Incorrect, or Missing Orders
Report Time
You must report any issue within 7 days of delivery.
Requests after 7 days will not be accepted.
Required Evidence
A clear photo of the Order Invoice (available inside the parcel)
For damaged/incorrect items, product photos may also be required
Verification & Pickup
Verification takes up to 48 hours
After approval, pickup will be arranged
Return Condition
Products must be:
Completely unused
All seals, tags, accessories, manuals, and warranty cards intact
Items failing the Quality Check will be rejected and returned.
Charges
Pickup & re-dispatch are free within the same city
Other cities (outstation orders): Shipping charges must be paid by the customer, as per courier rates
Case 2: Exchange (Variant, Shade, or Type)
Report Time
Must be reported within 7 days of delivery.
Required Evidence
A clear picture of the Order Invoice.
Verification & Pickup
Verification within 48 hours
Pickup will then be scheduled
Exchange Condition
Products must be unused, with original seals and tags intact
Charges
Rs. 250 (pickup + delivery)
Outstation customers will pay the shipping fee as per courier charges
Refund Option
Refunds are issued as an Internal Credit Voucher only.
Cash refunds are NOT available except when an item is out-of-stock.
Additional Policies
Damage Criteria
Replacement applies only if damage is more than 25%.
Makeup Products
Exchanges allowed if shades mix or break
Minor damage due to fragility is not eligible
Brushes
Colour variations are not returnable or exchangeable.
Hair Tools
Replacement is allowed only for:
Functional faults
Damage over 25%
Deals / Bundle Offers
If an item in the deal is wrong, a replacement of similar quality will be provided
No return/exchange for the replacement item
Imported Products Notice
Some products come under multiple brands but offer the same quality and performance.
If your selected brand is unavailable, we may send an equivalent alternative.
💡 Brand variation alternatives are not eligible for return or exchange.
Important Notes
Pre-Packaged Items
Manufacturer-sealed items cannot be inspected or returned once opened.
Courier Delays
Pickup may take 6–8 working days due to courier limitations.
Duty & Import
Some items ship as raw materials to reduce cost and prevent damage.
Refund Timelines
i. Debit / Credit Card Payments
Refund processed within 21 working days.
ii. JazzCash / Easypaisa Payments
Refund processed within 2–3 working days.
Bank Details Note
Customers must provide accurate bank details to avoid delays.